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The
Doctors
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| Dr
J.A. Renwick |
MBChB, DRCOG |
| Dr
Renwick joined Dr Moore in September 1981 and took over the practice
in April 1986. Her special interests are in diabetes, addictions
and ear, nose and throat. She also organises the local GP Womens
Group educational meetings. |
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| Dr
B.W. Taylor |
BMed.Sci BMBS, DRCOG, MRCGP |
| Dr
Taylor qualified from Nottingham University in 1982 and has been
at Claughton medical centre since 1986. Dr Taylor is responsible
for training GP registrars and supervising the clinical development
of the practice. |
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| Dr
C.P. Arthur |
MBBS,
DRCOG, MRCGP |
| Dr
Arthur qualified at St Thomas' Hospital, London, in 1985. He is
currently Chairperson of the Birkenhead Primary Care Group. Dr Arthur's
medical interests are in minor surgery, migraine and orthopaedics.
He also has a keen interest in Computer technology. |
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| Dr
A Collumbine |
MBChB,
DRCOG, MRCGP |
| Dr
Collumbine completed her vocational training scheme in general practice
in the Wirral/Cheshire area in 1996 and joined Claughton Medical
Centre in 1998. Her special interests are in family planning, minor
surgery and cardiovascular disease. |
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The
Practice Team
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| At
Claughton Medical Centre we have a practice manager, an administration
team and reception team. Patients' confidentiality is maintained
at all times by practice staff and they will always do their best
to help you. |
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| Practice
Nurses. |
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We
have our own practice nurses who are available to see patients
every day in the treatment room. The practice nurses also carry
out vaccinations, ear syringing, blood presssure checks, dressings
and cervical smear tests.
To
make an appointment with the practice nurse, please contact the
reception desk.
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| Community
Staff |
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The
following heath care staff are also available through Claughton
Medical Centre:
- Health
Visitors - based next door at North Clinic
- District
Nurses - based next door at North Clinic
- A
team of midwives
- Community
psychiatric nurse
- Macmillan
Nurses .
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Teaching
Practices and Students
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Claughton
Medical Centre is a training/teaching practice. Fully qualified
doctors are attached to the practice for 6 - 12 months to gain
valuable experience in general practice. Registrars have a great
deal of hospital experience and bring a new enthuiastic approach
to the care we provide. They are under the supervision of partners
at all times.
We
also have medical students from liverpool University attached
to our practice for short periods. They learn about general practice
through observing consultations - with the patient's consent -
and attending other various clinics.
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Information
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| Appointments |
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The
practice runs an appointment system for all doctors. Appointments
can be made by telephoning or calling into reception.
If you wish to see a particular doctor you are advised to make
the appointment at least three days in advance.
If
you wish to make an earler or later appointment, again, it is
advisable to book in advance. When making an appointment you will
be offered the next available appointment. If you need an urgent
appointment you will be seen the next day, but we cannot guarantee
the doctor of your choice as you will be fitted in whereever possible.
If
you are unable to keep an appointment please let us know in advance
so we can then offer this appointment to another patient.
If
you wish to speak to the doctor by telephone, please ring after
the morning surgery, which usually finishes around 11.45am.
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Home
Visits
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Patients
who are too ill to attend the surgery may request home visits.
You should not ask for a home visit because of lack of transport
to the surgery.
If
you require a home visit please ring the surgery before 10.00am
if possible so the doctors can plan their visits. Most visits
will be done following morning surgery, around lunchtime.
When
you request a home visit the receptionist will ask a number
of questions including the patient's details, address and the
nature of the problem. This is required so the doctors can prioritise
the visits according to the urgency of the problem.
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| When
the surgery is closed / Weekend Cover |
| A
doctor is always available when the surgery is closed. If you need
urgent advice outside normal surgery hours please ring the usual
surgery number 652 1688. A recorded message will advise you
of the number of the doctor on call. The GP Out of Hours Service
will usually provide cover when the practice is closed. This service
is for emergencies only. Any routine problems or enquiries will
be dealt with by the practice during normal opening hours. |
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| Repeat
Prescriptions |
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If
you are on medication that the doctor has advised you to continue
you can request repeat prescriptions in the following ways:
- Telephone
in on the usual surgery number - 652 1688 between 9.00am and
5.00pm
- Hand
in your repeat prescription request either over the reception
counter or in the post box outside.
- Send
in your request and either collect the prescription by hand
or include a SAE if you would like you prescription posting
back to you.
We
request that you order your prescription at least 24 hours in
advance before you run out of your medication. Please check that
your repeat prescription does not show the message 'Your treatment
must be reviewed by your Doctor', as this means that the doctor
may need to see you before any more medication is issued. Please
discuss this with the receptionist if you are unsure. When ordering
medication please have all the details ready, as the receptionist
may not be able to deal with your enquiry if you do not have all
the information.
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| Test
Results |
| Following
any tests taken at the surgery or x-rays, you will be advised to
contact us at a later date. We are happy to inform you of the result
by telephone. Please ring for results during the afternoon, by which
time they will have been seen and checked by the doctor. |
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| Accidents
and Emergencies |
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If
the accident obviously requires hospital treatment (eg broken
limbs or foreign body in the eye) please go to a casulaty department.
There are two casualty departments on the Wirral: one at Arrowe
Park Hospital, Upton and one at Victoria Central Hospital, Wallasey.
Please note that the casualty department at Victoria Central is
open Monday to Friday between 9.00am and 5.00pm and for minor
injuries only, but is not as busy as Arrowe Park and therefore
the waiting times may be shorter.
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| Change
of Address |
| Please
notify the surgery if you change your address or name. It is important
that we have up-to-date details and contact numbers. If you move
outside the practice area you may be asked to change your doctor,
as you are no longer in our area and home visits may be difficult. |
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| Confidentiality |
| All
patient records re confidential; we cannot disclose any information
to a third party without written consent form the patient. This
also includes computerised records. We are registered under the
Data Protection Act. |
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| Complains |
| If
you are dissatisfied with any aspect of our service please let us
know so we can put it right. We hae an in-house complaints procedure
and we will fully investigate all complaints. We hope that all complaints
can be dealt with in-house, but in the event of you not being satisfied
with our response it is your right to take up the matter with the
Wirral Health Authority. |
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