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The
Doctors
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| Dr
H. Walton |
MB, ChB, DRCOG |
| MB,
Chb in Liverpool 1992, DRCOG in Liverpool 1996 |
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| Dr
N. Goonesinge |
MD |
| Belgrade
1968. |
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The
Staff
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| Administrative
Staff |
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have one senior receptionist and six receptionists who are all skilled
and experienced to undertake a variety of essential office duties.
They have specific duties and therefore may not be able to atend
you immediately. Please be patient as the receptionist running the
appointments will be with you as soon as possible. |
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| Practice
Nurse |
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Available
for the following services: asthma, diabetic and well persons
clinics,ear syringing, cervical smears, childhood and travel immunisation
and vaccination and is able to help and advise you on such matters
as smoking cessation and weight loss.
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| The
Practice Manager |
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help with any non-medical aspects of your health care. If you have
any suggestions or complaints he will be happy to discuss them with
you as we welcome any assisstance from our patients that will help
to improve the service we provide. |
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Associated
Staff
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We
have attached to the practice a variety of qualified and experienced
professionals who support us in the provision of health care.
They include, district nurses, health visitors, midwives, community
psychiatric nurses, etc. Together we are known as the Primary
Health Care Team. We are also able to refer our patients to
other health care professionals including hospital consultants
,community psychiatrists, psychologists, x-ray, physiotherapy,
social services, chiropody, Macmillan Nurses etc.
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For some of the available services, click
here |
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Information
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| Appointments
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You
will be registered with a named doctor and your routine appointments
will be made with that doctor. You will be offered the next available
routine appointment. If you are restricted as to when you can
attend please give us as much notice as possible when making an
appointment as the surgeries soon fill up. During periods of leave
you will be offered an appointment with another doctor or an appointment
when your doctor has returned.
If
you need an urgent appointment you will be offered the next available
appointment which may not be with your doctor.
It
is most important that if you are unable to keep your appointment,
inform the surgery as soon as possible so that it may be given
to another patient. A recent survey indicated that patients who
failed to attend their appointments represented a loss of 16 full
working days in a year.
We
operate an emergeny surgery on Saturday mornings which is available
from 9.00am until 10.00am
Appointments
are made by telephoning the surgery after 8.30am
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Practice
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Phlebotomist
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District
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Midwife
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Nurse
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Nurse
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Mon
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(am)
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9.00
- 10.50
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11.30
- 12.30
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(pm)
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Tues
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(am)
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9.00
- 11.00
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(pm)
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2.50
- 5.30
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Wed
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(am)
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9.00
- 11.30
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12.00
- 1.00
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(pm)
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2.50
- 5.30
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1.30
- 2.30
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Thurs
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(am)
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9.00
- 11.30
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(pm)
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Fri
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(am)
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11.30
- 12.30
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(pm)
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Telephone
Advice
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The
doctors are available to give advice over the telephone. The
receptionist will ask for as much detail as you feel comfortable
to give as this will prepare the doctor for when they speak
to you.
If
you require advice please call after 11.30am as the doctor will
not have time to talk during surgery. If the doctor is unavailable
the receptionist may ask you to call back at an appropriate
time.
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Home
Visits
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Home
visits are at the discretion of the doctors. Please do not ask
for a visit if you can make your way to the practice (remember,
a doctor can see three patients in surgery in the time it takes
for one home visit).
even with conditions as a cough, earache, rash or a temperature,
visiting the surgery will do no harm to the patient and will
not endanger others.
When
a visit is necessary please call before 10.00am, except in an
emergency. When calling the receptionists must take sufficient
details so that the requests are given the necessary priority
by the doctor.
The
doctor may phone to discuss the request before agreeing to the
visit. House calls will only be made within the practice catchment
area - Eastham, Bromborough, New Ferry and Bebington.
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Emergency
out of hours calls
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There
is always a dotor available for emergency home visits out of surgery
hours.
If
an emergency visit is required telephone (0151) 334 3621
where an answer machine will give clear instructions for contacting
the on - call doctor. When calling, have a pen and paper ready
to make notice of what is said.
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| Test
Results |
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make any enquiries about test results between 11.00am and 6.00pm,
but preferably in the afternoon after 2.00pm when the surgery is
less busy. Although the surgery is open from 8.30am it is important
that the early morning is kept as free as possible for requests
for urgent appointments and house calls. |
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| Repeat
Prescriptions |
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If
you take medication on a regular basis you will have a repeat
prescription record kept on computer.
requests
for repeat prescriptions can be made either; in person at the
reception window or by handing in or posting, the right hand page
of your prescription. It is your responsibility to ensure you
have a continuous supply of medication, therefore all requests
should be made a few days in advance of running out so that you
have enough time to collect the prescription and have it dispensed
before your current supply is finished.
We
aim to have a prescription ready for collection Monday to Friday
as follows:-
- requests
recieved before 12.00pm (noon) will be available after 12.00pm
(noon) the next working day
- requests
after 12.00pm (noon) will be available after 4.00pm the next
day
Don't
forget, we are only open untill 10.00am on Saturdays and
we are closed during Bank Holidays.
From
time to time you will bhe asked to see the doctor or practice
nurse to review the medication you recieve.
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| Change
of Personal Details |
If
you change your name, address or telephone number please give
us full details at reception, including your postcode.
If
you move out of the practice area you will be asked to register
with a new doctor in your new area. If you have any difficulty
with this the Wirral Health Authority (FHSA) will be able to
help you. The contact number is (0151) 651 0011, or alternatively,
click
here for information about changing your GP.
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| Suggestions,
Comments and Complaints |
| We
welcome all suggestions and comments within the practice as we want
ti know when we do things well and when we don't. Please drop us
a note, or ask to speak to the practice manager. If you feel the
need to complain formally, please ask for a copy of the Practice
Complaints Procedure, or click
here to view it online |
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