| Structure |
Process |
Outcome |
| Induction Programme,
'Awareness of Cultural Diversity' updating courses |
Staff attendance on
courses |
Understanding of cultural
& religious needs of patients/clients amongst healthcareworkers |
| |
|
|
| WEHAG Resource File/
Information sources Identified time for training |
Location identified
at ward/base office levelManagers to agree appropriate time slots
& release staff to attend |
Culturally sensitive
service requirements identified |
| |
|
|
| Identify 'lead' person
within service areas |
Obtain feedback from
staff |
Comments on usefulness/
appropriateness of Resource File |
| |
|
|
| Monitoring Arrangements |