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| Rights & Responsibilities |
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| A DRUG SERVICE USER HAS THE RIGHT
TO: |
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- An assessment of individual
need (within Patient's Charter 13 weeks)
- Full information about treatment
options and informed involvement in making decisions concerning
treatment.
- An individual care plan and participation
in the writing and reviewing of that care plan.
- Respect for privacy, dignity and
confidentiality and an explanation of any (exceptional)
circumstances in which information will be divulged to
others.
- To seek a second opinion.
- A written statement of drug service
users' rights.
- The development of service user
agreements, specifying clearly the type of service to
be delivered and the expected quality standards.
- An effective complaints system
Information about self-help groups and drug user advocacy
groups
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| A DRUG SERVICE
USER'S RESPONSIBILITIES TO THE SERVICE PROVIDER INCLUDE: |
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- Observing 'house'
rules and 'behavioural' rules, as defined by the drug
service.
- Treat staff with dignity and respect
- Not to smoke or use drugs or alcohol
on drug service premises
- Not to attend the service intoxicated
- Not to use violent or threatening
behaviour
- Give 2 weeks notice to the service
for changes to treatment, holidays, pick-up regimes, chemists
- Lost or stolen prescriptions cannot
be replaced
- It is important that appointments
are attended on time and to notify the service of cancellations
- That medication regimes and treatment
contracts are observed
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